To Our Valued Guests,
On Saturday, February 17, 2018 we enabled the credit card tipping function at the behest of guests and staff for our Downtown Brooklyn location. Though it’s not customary to tip at fast casual style restaurants, some of our guests felt the great service of our crew warranted it, and we ultimately agreed. After a period of about one week, we discovered that a few employees were maliciously trying to accrue more tips by defaulting tipping to 10-15% on behalf of guests. This was done in extremely bad faith by a small group of individuals who were disrespecting our brand, their fellow coworkers, and most importantly you, our loyal guests.
Upon investigation, we’ve identified all personnel involved. A number of individuals were terminated, while some of the younger staff acting in a moment of poor judgement have had their parents informed. We’ve since made changes to our cashiering procedures where all transactions come with a receipt to prevent something like this from ever happening again. Additionally, credit card tips have been disabled. If you feel compelled to tip the crew please feel free to do so in the fish bowl!
Finally, we’d like to sincerely apologize to our affected guests. Since we’ve started as a food truck in 2011, we’ve relied on bringing tasty, convenient, and affordable food honestly to our guests. We don’t spend much on advertising and rely on word of mouth from you, our guests, to help us grow. Cheating our guests is never what we are about, and we’ll always put in the effort to learn from our mistakes and to make improvements to our product and service. We’ve gone ahead and began the process to refund all credit card tips at Downtown Brooklyn, malicious or not, to all guests.
If you think you may have been affected, please email us at firstname.lastname@example.org with your name, phone number, and the last 4 digits of the card used in the transaction. We’ll be able to check the transaction to see if you were affected, and comp your next entree for the inconvenience.
Thanks again for visiting Domo Taco and we hope to see you again soon!